Frequently Asked Questions

Q. Can I submit my loan servicing inquiries using the website?
A. Yes, by selecting the Contact Customer Service link and providing the required information, you will be able to contact us electronically with your questions or concerns. You will receive a written response or phone call within 24 – 48 hours of receipt of your request.
 

Q. Who do I contact for answers to questions about the servicing of my loan?
A. Your loan will be serviced by Plaza Home Mortgage, Inc. However, please keep in mind that your loan will be transferred to a new servicer within 30 to 60 days after closing. Please call the Customer Service Department toll free at 1-866-241-7283 between the hours of 8:00 a.m. and 5:00 p.m. Pacific Standard Time, Monday through Friday.
 

Q. What is your mailing address to send payments or written correspondence?
A. You may send items to Plaza Home Mortgage, Inc. at 5090 Shoreham Pl. #206, San Diego, CA 92122, Attn: Loan Servicing.
 

Q. Will my loan be transferred?
A. Plaza typically transfers loans within 30 to 60 days after closing. You will be notified of the transfer in writing when this happens. Please make all payments to Plaza Home Mortgage, Inc. until notified to do otherwise.
 

Q. I’ve received a Transfer Sale of Loan Notice, what do I do?
A. The Transfer Sale of Loan Notice informs you that your loan is being transferred to a new servicer. Please take time to read the letter carefully as it contains specific information about the new servicer of your loan as well as instructions about when to begin making your payment to the new servicer, including where to mail your payment. Additionally, the Transfer Sale of Loan Notice contains the new servicer’s customer service hours, toll free telephone number and mailing address for written correspondence.
 

Q. I just received notification that my loan is being transferred and I made my payment to Plaza instead of to the new servicer. What will happen to my payment?
A. When your check is received by Plaza, your account will be reviewed to assess whether Plaza or the new servicer is to receive the funds. If the new servicer is to receive the funds, Plaza will endorse and forward your check via overnight mail to the new servicer for processing.
 

Q. How do I request a payoff statement on my loan?
A. You may fax your written request to 858-677-6741 or send your written request to Plaza Home Mortgage, Inc. at 5090 Shoreham Pl. #206, San Diego, CA 92122, Attn: Loan Servicing.